Shipping Returns

The Lucky Star guarantees that all of our products are exactly as represented. Most of our merchandise is vintage, unique, and often one-of-a-kind. Shipping/Handling/Insurance has been approximated, and in some cases the shipping cannot be absolutely quoted until the time of purchase. Furniture and fragile pieces will require custom crating.

SHIPPING

Most items ship via USPS within 3–5 business days. Shipping is
calculated at checkout based on the weight of your item.

LARGE & FRAGILE PIECES

Tables and larger pieces can be shipped by box, collected locally
in Reno, or sent by freight — you'll see all available options at
checkout. Boxed pieces are double-packed and fully insured.

FURNITURE

Our largest pieces cannot go by standard carrier. Choose "Freight"
at checkout and we'll contact you within 2 business days with a
quote for your location. Local pickup is available by appointment.

RETURNS

Every piece we sell is vintage or handmade and one of a kind. If
your item arrives damaged or is not as described, contact us within
7 days of delivery and we'll make it right.

All returns due to damage require prior approval. Approved returns will be refunded the full value of the item, less all costs associated with shipping: crating, handling, postage, insurance, etc. Approved returns must be received within 10 days of receipt. All returns must be insured for the full value of the item. A full inspection will be conducted to see that merchandise is returned in the same condition as when sent, only after receipt and inspection will refund be granted.